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your most asked faq

Check the most asked faq & start ride with the winners

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Your credit or debit card is verified and charged when booking. This guarantees your selected equipment will be available for you.

Yes, Cancellations require a minimum of 48 hours’ notice prior to the scheduled delivery date. If you cancel less than 48 hours, but before your delivery date there is a $25 cancellation fee. If you cancel on or after your delivery date your rental is subject to our 2 day minimum rental cost or more depending upon how many days you had the equipmen

Not all motorized electric scooter models can be disassembled. Please see the product information for each scooter to determine which model is best for your needs

You must charge the batteries each night, even though your battery indicator will probably stay in the green a lot longer! A green light will appear on the charger when the batteries have a full charge. Each electric scooter model and rider will have different results. Battery life will all depend on weight of the rider, type of terrain it is being ridden on and how much the scooter is actually being used. We use the best batteries we can buy so you get the best performance! We recommend charging your scooter when you stop for a meal. There are outlets along the wall and in the floors of the quick service restaurants. Charging while you eat will give the batteries a boost, this is especially important on those long days on the Las Vegas. A representative can give you an estimate when you confirm your reservation.

If you experience an issue with your rental unit please call our toll free # of 702-95-0753. We have representatives available to assist you. First, we will attempt to troubleshoot as many times we can quickly resolve the issue over the phone. However, if we are not able to do that we will send a driver out to provide a replacement. Please always watch your battery gauge and if you see it dip into the yellow, you probably want to stop and charge it for a while. Remember, motorized equipment cannot get wet. If it does it will not operate and you will need to sit and wait for it to dry

Our rentals are calculated by calendar days. For example, if your rental starts on Monday at 8:00 a.m. and is picked up on Wednesday at 1:00 p.m., this would be considered a 3-day rental, as the equipment was used for 3 calendar days (Monday, Tuesday, and Wednesday).

There is very little difference in stability. Once you are sitting on the scooter, your center of gravity is much higher, so if you are going very fast and make a sharp turn either scooter will flip over. We make a point to tell people to not make any high-speed turns! The other difference is that 4-wheeled scooter makes wider turns. This makes them difficult to maneuver when in tight spaces like in attraction lines or inside shops. The 3-wheeled scooter is much easier to maneuver.

Yes, JACKPOT Mobility offers two different Equipment Protection Plans (Basic and Plus), which can be purchased any time prior to the delivery date. These plans are completely optional, but we do encourage customers to take advantage of these plans for those “just in case” moments.